Keeping
Consumers Happy
Hello, my
name is Floyd Arthur and I have been in the insurance business for over 20
years. I have seen more than a few articles that boast tips, tricks, and simple
steps to be successful in insurance sales. I think that the one thing most of
these articles miss is keeping customers happy. Sure, you may be able to sell a
ton of policies but; what happens when they don’t renew? In order to build a
steady client base you must provide solid customer support. This should begin
at the first meeting and continue through the back-end and claims support.
Making the
Right First Impression
Currently
Floyd Arthur is an executive for the Carmoon Insurance group where you will
find his brand of exceptional customer service at work. Now for the important
part; what makes great customer service? It is my belief that from the moment a
potential customer contacts you, your reputation as well as that of your
company is being evaluated. Making a solid first impression is the difference
between a potential customer and a satisfied client. Begin by providing them
will thorough answers to their questions while addressing their concerns. This
is the research phase for many consumers, so provide them with the knowledge to
make a great decision.
Turning a
Looker into a Buyer
Now that
you have educated your consumer about their insurance needs options, it is time
to suggest how you can help. Take some time to learn what the consumer is
covering, their budget, and priorities. This will allow you to create a
customized and affordable insurance package for consumers. If you can meet
their needs and expectations at the best price; why would they not choose you?
